Return & Refund Policy
Return & Refund Policy
Our Guarantee
At PakAutoMart, customer satisfaction is our priority. If you receive a defective, damaged, or incorrect product, we will make it right.
Eligible Returns
- Defective products: Items with manufacturing defects
- Wrong parts: Parts that don't match the listing description
- Damaged in transit: Products damaged during shipping
- Incorrect fitment: Parts that don't fit the specified vehicle (if compatibility was listed)
Return Process
- Contact us within 7 days of receiving your order
- Provide your order number and photos of the issue
- We will arrange pickup or provide a return shipping label
- Once received and inspected, refund will be processed within 3-5 business days
Non-Returnable Items
- Installed or used parts
- Electrical components that have been connected
- Custom or special-order parts
- Items returned after 7-day window
Refund Methods
Refunds are issued via the original payment method. For COD orders, refunds are processed to your bank account or mobile wallet.
Contact for Returns
Email: returns@pakautomart.com | Phone: +92-300-1234567
PakAutoMart is Pakistan's leading multi-vendor auto parts marketplace. We connect buyers with trusted sellers offering genuine OEM and premium aftermarket parts for all major vehicle brands including Toyota, Honda, Suzuki, KIA, Hyundai, MG, and Changan. With nationwide delivery, verified sellers, and dedicated WhatsApp support, finding the right parts for your vehicle has never been easier.
