PakAutoMart.com Return & Refund Policy

At PakAutoMart, we want you to be completely satisfied with your purchase. Because auto parts can be technical, we have created a fair policy that balances the needs of buyers and sellers.

**Policy Coverage:** This policy applies to all purchases made through the PakAutoMart marketplace.

1. Eligibility for Returns (The 7-Day Window)
You can request a return within **7 calendar days** from the date of delivery. To be eligible, the following conditions must be met:

- **Wrong Item:**

The seller shipped a part that does not match the description or listing details (incorrect model, variant, or specifications).

- **Damaged/Defective:**

The item arrived physically damaged, or it is non-functional/defective out of the box.

- **Incomplete Order:**

The product is missing parts or accessories that were promised in the listing.
 
2. Non-Returnable Items
Due to the nature of auto parts, certain items cannot be returned unless they are proven defective. These include:

- **Electrical Parts:**

Once installed, spark plugs, sensors, batteries, and wiring harnesses (unless DOA - Dead on Arrival).

- **Special Order Items:**

Parts that a seller ordered specifically for you (custom fabricated parts).

- **Consumables:**

Oils, lubricants, coolants, and chemicals.

- **Safety Items:**

Airbags, seatbelts (due to safety regulations).

- **Opened Software/ECUs:**

Tuned ECUs or software that has been activated.

3. The Return Process

To ensure a smooth return, please follow these steps:

**Step 1: Contact the Seller**

Message the seller directly through your PakAutoMart account. Explain the issue and provide clear photos or a short video of the damage or defect. Most issues can be resolved here.

**Step 2: Initiate a Return**

If you cannot reach an agreement with the seller, log in to your account, go to **My Orders**, select the specific item, and click **Request Return**. Fill out the return form.

**Step 3: Seller Approval**

The seller has **48 hours** to approve the return request. If the seller fails to respond, PakAutoMart may auto-approve the return.

**Step 4: Shipping the Item Back**

- Once approved, you must ship the item back to the seller within **7 days**.

- **Cost:**

If the return is due to a seller error (wrong item/damaged), the seller bears the return shipping cost. If the buyer changes their mind (in cases where the seller agreed to a goodwill return), the buyer bears the cost.

 4. Refunds

Once the seller receives the returned item and verifies its condition, they will process the refund.

- **Original Payment Method:**

Refunds will be credited back to the original payment method (card, bank account, or JazzCash) within **5-7 working days** after the seller confirms receipt.

- **Wallet Credit:**

Alternatively, the amount can be credited to your PakAutoMart Wallet for future purchases (usually instant).

5. Warranty Claims
Some sellers offer an additional warranty on parts (e.g., "3-month warranty on alternator").
- If your part fails within the warranty period due to manufacturing defect (and not improper installation or misuse), you must contact the seller directly.
- PakAutoMart can facilitate communication but relies on the seller to honor their specific warranty terms.
 
6. Dispute Resolution
If the buyer and seller cannot come to an agreement (e.g., the seller claims the buyer damaged the part during installation, but the buyer claims it was defective):
1.  Both parties can submit evidence (photos, videos, mechanic reports) to PakAutoMart.
2.  PakAutoMart will review the case and make a final decision.
3.  In complex cases, we may require a written assessment from a third-party mechanic.
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Need Help?
If you are having trouble with a return, please contact our support team at **support@pakautomart.com** or via our Help Center.

*Last Updated: 13-02-26