Return Philosophy

PakAutoMart wants buyers to receive the correct item in the condition promised by the seller. Returns are reviewed with care because many parts are technical, safety-critical, easily damaged after installation, or variant-specific. A clutch plate, brake lining, brake pad, bearing, oil, battery, electrical module, elevator brake pad, mining friction disc or locomotive brake shoe may not be returnable once installed, used, contaminated, modified or damaged.

The return outcome depends on product condition, seller policy, evidence provided, time since delivery, installation status, packaging, order record and whether the item was wrong, damaged, defective, misdescribed or ordered incorrectly by the buyer.

Eligible Return Reasons

A return may be considered where the buyer received the wrong product, wrong quantity, visibly damaged item, product materially different from the listing, counterfeit or unsafe-looking item, incomplete kit, expired consumable, or a part that the seller confirmed would fit but clearly does not match the documented application.

• Wrong part supplied compared with order confirmation.
• Damage visible before installation or use.
• Missing components from a kit or set.
• Seller-provided fitment confirmation was materially incorrect.
• Listing description materially misrepresented the item.

Limited Return Items

Items may be refused for return if installed, scratched, altered, welded, machined, painted, lubricated, contaminated with oil or grease, electrically connected, programmed, damaged during fitting, missing serial labels, missing packaging, or returned without required accessories. Safety parts may require inspection before a decision.

Custom-cut brake lining, made-to-sample friction material, special order industrial parts, electrical components, opened oils and fluids, batteries activated after delivery, and items ordered by buyer mistake may have limited return eligibility.

Request Process

Buyers should open a return or support request as soon as possible after delivery. Include order number, clear photos, packaging photos, product label, old part comparison, vehicle or machine details, seller chat records and a short explanation. Do not install a questionable part while a return is being reviewed.

PakAutoMart or the seller may ask for more evidence, return shipment, inspection, mechanic report or comparison measurements. Failure to provide requested evidence may delay or weaken the claim.

Fitment-Related Returns

Fitment returns are reviewed carefully. If the buyer selected a product without confirming variant details, the return may depend on seller discretion. If the seller clearly confirmed fitment based on information supplied by the buyer and the product is wrong, the seller may be responsible. If the buyer supplied incorrect information, the buyer may be responsible for return shipping or may not be eligible.

For New Kashmir Autos and similar friction-part specialists, buyers should confirm sample size, thickness, diameter, spline count, rivet hole pattern, material grade, wet or dry use, brake type and machine application before ordering.

Refunds and Shipping

Depending on the situation, the remedy may be replacement, missing-part dispatch, repair support, refund, partial refund, store credit, or rejection of the request. Refund timing depends on payment method, gateway, bank processing and whether the seller or PakAutoMart has received and inspected the returned goods.

Returned goods should be packed securely to prevent damage during transport. If an item is returned damaged because of poor packing, the refund may be reduced or refused.

Additional Marketplace Guidance

PakAutoMart is a marketplace for automotive, motorcycle, heavy vehicle, railway, elevator, rigging, mining and industrial parts. Many items are technical components that require accurate identification before purchase. Buyers should compare product photos, part numbers, dimensions, vehicle or machine model, year, make, application, material grade, mounting points, electrical ratings, hydraulic specifications, braking system type, clutch type and any seller notes before ordering. Sellers must describe products honestly and respond to fitment questions with care. Where a part is safety critical, installation should be performed by a competent mechanic, technician, fleet engineer or qualified workshop.

Additional Marketplace Guidance

Because PakAutoMart hosts independent sellers, the marketplace does not manufacture, test, certify or independently verify every product listing. We provide the platform, search tools, order workflow, seller profiles, messaging features and support channels. Product ownership, stock accuracy, technical suitability, installation instructions, warranty promises and after-sale commitments remain the responsibility of the relevant seller unless PakAutoMart expressly states otherwise in writing.

Additional Marketplace Guidance

Before placing an order for a part that may have multiple variants, customers should share the old part sample, chassis or frame number where appropriate, engine code, model year, machine model, measurements, photos, or any available OEM and aftermarket reference numbers. Sellers should keep these conversations inside the marketplace where possible so support can review them if a dispute occurs.

Additional Marketplace Guidance

PakAutoMart may update these policies as the marketplace grows, as new payment, delivery, warranty, seller verification, import, compliance or fitment tools are added, or as legal and operational requirements change. The latest version displayed on the website applies from the effective date shown. Continued use of PakAutoMart after a policy update means that the user accepts the updated policy.

Additional Marketplace Guidance

PakAutoMart is a marketplace for automotive, motorcycle, heavy vehicle, railway, elevator, rigging, mining and industrial parts. Many items are technical components that require accurate identification before purchase. Buyers should compare product photos, part numbers, dimensions, vehicle or machine model, year, make, application, material grade, mounting points, electrical ratings, hydraulic specifications, braking system type, clutch type and any seller notes before ordering. Sellers must describe products honestly and respond to fitment questions with care. Where a part is safety critical, installation should be performed by a competent mechanic, technician, fleet engineer or qualified workshop.

Additional Marketplace Guidance

Because PakAutoMart hosts independent sellers, the marketplace does not manufacture, test, certify or independently verify every product listing. We provide the platform, search tools, order workflow, seller profiles, messaging features and support channels. Product ownership, stock accuracy, technical suitability, installation instructions, warranty promises and after-sale commitments remain the responsibility of the relevant seller unless PakAutoMart expressly states otherwise in writing.

Additional Marketplace Guidance

Before placing an order for a part that may have multiple variants, customers should share the old part sample, chassis or frame number where appropriate, engine code, model year, machine model, measurements, photos, or any available OEM and aftermarket reference numbers. Sellers should keep these conversations inside the marketplace where possible so support can review them if a dispute occurs.