Information We Collect

PakAutoMart collects information that users provide directly, information generated by marketplace activity, and technical information needed to operate the service. This may include name, email, phone number, password hash, delivery address, billing details, seller business information, shop profile, product listings, uploaded images, order history, wallet or payment references, support tickets, reviews, saved vehicles, fitment selections, search queries and messages between buyers and sellers.

We may also collect device and usage information such as IP address, browser type, operating system, language, approximate location, referring pages, pages viewed, clicks, cart activity, login events, security logs, cookies and similar identifiers.

How We Use Information

We use information to create accounts, process orders, show product pages, connect buyers with sellers, provide support, verify sellers, prevent fraud, recommend categories, operate vehicle and machine fitment tools, manage returns and refunds, send order notifications, maintain records, personalize content, improve search and comply with applicable obligations.

For example, a buyer searching for Toyota clutch parts or elevator brake linings may see relevant category, brand or seller suggestions. A seller may receive order details necessary to pack and ship goods. Support may review messages and images if a buyer says the part was incorrect.

Sharing of Information

PakAutoMart shares information only as needed for marketplace operation, legal compliance and service providers. Sellers receive order information needed to fulfill purchases. Payment providers may receive transaction details. Delivery partners may receive shipping information. Hosting, analytics, security, communication and support providers may process data under service arrangements.

We may disclose information if required by law, court order, regulator, payment dispute, fraud investigation, safety issue, intellectual property complaint or to protect users, PakAutoMart, sellers and the public.

Cookies and Tracking

Cookies and similar technologies help remember sessions, carts, language, currency, security settings and preferences. They also help measure traffic, detect suspicious activity and improve page performance. Users may disable some cookies in browser settings, but login, checkout and cart functions may not work properly without essential cookies.

Third-party services such as analytics, payment gateways, social media widgets, embedded maps or external logo sources may set their own cookies or collect technical data. Their practices are governed by their own policies.

Retention and Security

Marketplace records must often be retained for customer service, accounting, fraud prevention, legal compliance and dispute handling. If a user requests deletion, PakAutoMart may remove or anonymize account information where appropriate while retaining order records, transaction references, tax or audit records, dispute evidence and security logs for legitimate purposes.

PakAutoMart uses reasonable administrative, technical and operational measures to protect information. No internet service can guarantee absolute security. Users should use strong passwords, keep email accounts secure, avoid sharing OTPs or passwords, log out on shared devices, and contact support quickly if suspicious activity occurs.

User Choices and Contact

Users can update account profile information through their dashboard where available. Sellers can update shop and listing information through seller tools. Buyers may contact support for account, order, privacy or data questions. We may need to verify identity before acting on sensitive requests.

This Privacy Policy may be updated as PakAutoMart adds saved vehicles, fitment tools, seller verification, mobile apps, payment methods or analytics improvements.

Additional Marketplace Guidance

PakAutoMart is a marketplace for automotive, motorcycle, heavy vehicle, railway, elevator, rigging, mining and industrial parts. Many items are technical components that require accurate identification before purchase. Buyers should compare product photos, part numbers, dimensions, vehicle or machine model, year, make, application, material grade, mounting points, electrical ratings, hydraulic specifications, braking system type, clutch type and any seller notes before ordering. Sellers must describe products honestly and respond to fitment questions with care. Where a part is safety critical, installation should be performed by a competent mechanic, technician, fleet engineer or qualified workshop.

Additional Marketplace Guidance

Because PakAutoMart hosts independent sellers, the marketplace does not manufacture, test, certify or independently verify every product listing. We provide the platform, search tools, order workflow, seller profiles, messaging features and support channels. Product ownership, stock accuracy, technical suitability, installation instructions, warranty promises and after-sale commitments remain the responsibility of the relevant seller unless PakAutoMart expressly states otherwise in writing.

Additional Marketplace Guidance

Before placing an order for a part that may have multiple variants, customers should share the old part sample, chassis or frame number where appropriate, engine code, model year, machine model, measurements, photos, or any available OEM and aftermarket reference numbers. Sellers should keep these conversations inside the marketplace where possible so support can review them if a dispute occurs.

Additional Marketplace Guidance

PakAutoMart may update these policies as the marketplace grows, as new payment, delivery, warranty, seller verification, import, compliance or fitment tools are added, or as legal and operational requirements change. The latest version displayed on the website applies from the effective date shown. Continued use of PakAutoMart after a policy update means that the user accepts the updated policy.

Additional Marketplace Guidance

PakAutoMart is a marketplace for automotive, motorcycle, heavy vehicle, railway, elevator, rigging, mining and industrial parts. Many items are technical components that require accurate identification before purchase. Buyers should compare product photos, part numbers, dimensions, vehicle or machine model, year, make, application, material grade, mounting points, electrical ratings, hydraulic specifications, braking system type, clutch type and any seller notes before ordering. Sellers must describe products honestly and respond to fitment questions with care. Where a part is safety critical, installation should be performed by a competent mechanic, technician, fleet engineer or qualified workshop.

Additional Marketplace Guidance

Because PakAutoMart hosts independent sellers, the marketplace does not manufacture, test, certify or independently verify every product listing. We provide the platform, search tools, order workflow, seller profiles, messaging features and support channels. Product ownership, stock accuracy, technical suitability, installation instructions, warranty promises and after-sale commitments remain the responsibility of the relevant seller unless PakAutoMart expressly states otherwise in writing.