Support Policy Page
Support Policy – PakAutoMart.com
At PakAutoMart.com, we are committed to providing exceptional customer service and support to ensure a seamless shopping experience for all our valued customers. This Support Policy outlines the assistance we offer, how to reach us, and what you can expect from our support team.
1. Customer Support Channels
You can contact our support team through the following channels:
Email Support: support@pakautomart.com
Phone Support: +92 3332594493 (Available during business hours)
Live Chat: Available on our website during business hours
Contact Form: Fill out the form on our Contact Us page
2. Support Hours
Our customer support team is available:
Monday to Saturday: 9:00 AM – 6:00 PM (PKT)
Sunday & Public Holidays: Closed (Emails will be responded to on the next working day)
3. Types of Support We Provide
We assist with:
Order Inquiries (Status, Tracking, Modifications)
Product Information (Specifications, Availability, Compatibility)
Returns & Refunds (Process, Eligibility, Status)
Technical Support (Website Issues, Payment Problems)
General Customer Service (Feedback, Complaints, Suggestions)
4. Expected Response Time
We strive to respond to all customer inquiries promptly:
Emails & Contact Forms: Within 24-48 hours
Phone & Live Chat: Immediate response during business hours
5. Returns & Refunds Support
If you need assistance with returns or refunds, please refer to our Return & Refund Policy for detailed instructions. Our support team will guide you through the process.
6. Technical Issues
If you encounter any technical difficulties while using our website (payment failures, account access, etc.), please contact us immediately. Provide details such as:
Screenshots (if possible)
Description of the issue
Device & browser used
7. Feedback & Complaints
We value your feedback! If you have any suggestions or complaints, please reach out to us via email or our contact form. We take all feedback seriously and aim to improve our services continuously.
8. Escalation Process
If your concern is not resolved to your satisfaction, you may request escalation by emailing management@pakautomart.com.
Thank you for choosing PakAutoMart.com! We appreciate your trust and are here to assist you with any questions or concerns.
Last Updated: 26/06/2025
Pak Auto Mart - Your Trusted Destination for Premium Auto Parts
Welcome to Pak Auto Mart, your one-stop shop for high-quality automotive parts and accessories. Whether you are looking for genuine car parts, aftermarket accessories, or performance upgrades, we provide a wide range of products to keep your vehicle running smoothly.
At Pak Auto Mart, our mission is to provide top-notch automotive parts at competitive prices. We aim to simplify your auto parts shopping experience with a user-friendly platform and exceptional customer service.
We strive to become Pakistan’s leading online auto parts marketplace, catering to car owners, mechanics, and auto enthusiasts nationwide.
With Pak Auto Mart, you can shop with confidence knowing that you’re getting genuine and high-performance auto parts at the best prices. Browse our collection today and give your car the care it deserves!
Welcome to Pak Auto Mart, your ultimate destination for premium-quality auto parts and accessories. Whether you're a car enthusiast, a professional mechanic, or simply a vehicle owner looking for reliable parts, we've got you covered!
At Pak Auto Mart, we understand that finding the right auto parts can be a challenge. That’s why we bring you an extensive collection of genuine, aftermarket, and high-performance parts—all in one place. Our goal is to provide affordable, high-quality, and durable auto components to keep your vehicle running smoothly and efficiently.
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