At Pak Auto Mart, we are committed to providing exceptional customer support to ensure your shopping experience is smooth and satisfactory. Our support policy outlines the various ways we assist our customers and the standards we uphold.

1. Customer Support Channels

• Email Support: Reach out to us at support@pakautomart.com for any inquiries, issues, or feedback. Our team will respond within 24-48 hours.

• Phone Support: Call us at +92-123-4567890 for immediate assistance during our business hours: Monday to Friday, 9 AM to 6 PM (PST).

• Live Chat: Use our live chat feature on the website for real-time support from our customer service representatives.

2. Support Services

• Order Assistance: Help with placing orders, tracking shipments, and resolving any order-related issues.

• Product Information: Detailed information about products, including specifications, compatibility, and availability.

• Returns and Refunds: Guidance on our return policy, initiating returns, and processing refunds.

• Technical Support: Assistance with any technical issues related to our website or your account.

3. Response Time We strive to respond to all customer inquiries as quickly as possible. Our standard response times are:

• Email: Within 24-48 hours

• Phone: Immediate during business hours

• Live Chat: Immediate during business hours

4. Customer Feedback We value your feedback and use it to improve our services. Please share your experiences and suggestions with us through our support channels.

5. Escalation Process If you are not satisfied with the initial resolution provided by our support team, you can escalate your issue by requesting to speak with a supervisor or manager. We are committed to resolving all escalated issues promptly and fairly.

6. Privacy and Confidentiality Your privacy is important to us. All customer interactions and information are handled with the utmost confidentiality and in accordance with our Privacy Policy.

Contact Us If you have any questions or need assistance, please contact our support team at:

• Email: support@pakautomart.com

• Phone: +92-123-4567890