Seller Policy
Last Updated: [DATE] | Version: 1.0
This Seller Policy sets out the operating standards that every Seller on PakAutoMart ("PakAutoMart," "we," "us," or "the Platform") is expected to follow when listing and selling auto parts to Buyers. It describes how we expect Sellers to conduct themselves on the marketplace and is separate from, and does not replace, the binding Seller Terms & Conditions, which is the legal contract every Seller accepts before opening a storefront and which governs commissions, liability, and termination. Where this Policy and the Seller Terms & Conditions conflict, the Seller Terms & Conditions prevail.
1. Who This Policy Applies To
This Policy applies to every individual or business that lists auto parts for sale through a PakAutoMart storefront, whether registered as an individual mechanic, a parts shop, a distributor, or a manufacturer. It applies from the moment a seller account is approved until the storefront is closed or suspended, and continues to apply to any order placed before closure until that order, and any associated return or warranty claim, is fully resolved.
2. Seller Eligibility and Verification
Sellers must complete PakAutoMart's seller verification process before their storefront is made visible to Buyers, including providing accurate business/contact information and any documentation PakAutoMart reasonably requests to confirm identity and legitimacy. A "Verified Seller" badge reflects that a storefront has completed this process; it does not constitute a guarantee, warranty, or endorsement by PakAutoMart of the quality of any specific part sold by that Seller. PakAutoMart may request re-verification at any time and may suspend a storefront pending the outcome.
3. Listing Standards
Sellers are responsible for the accuracy of every listing they publish, including part number, brand, condition (genuine/OEM, aftermarket, or used/reconditioned), fitment/compatibility information, and product photographs. Listings must not misrepresent an aftermarket or reconditioned part as genuine/OEM, must not use another brand's trademark or logo to imply an affiliation that does not exist, and must not use manipulated or unrelated stock photography to represent the specific part being sold. Pricing must be listed in Pakistani Rupees and must not be altered after a Buyer has placed an order without the Buyer's consent. Sellers found to be knowingly misrepresenting a part's origin or condition may have the listing removed and the storefront suspended under Section 8.
4. Counterfeit and Prohibited Items
Sellers may not list counterfeit parts, parts obtained through theft, parts subject to a manufacturer safety recall without clear disclosure of that recall, or any item prohibited under applicable Pakistani law. This is addressed in full in our Anti-Counterfeit Policy, which every Seller is required to comply with. PakAutoMart reserves the right to remove a suspected counterfeit listing immediately, pending investigation, without prior notice to the Seller.
5. Order Fulfillment Obligations
Sellers are expected to confirm and dispatch orders promptly once payment (including Cash on Delivery orders) is confirmed by PakAutoMart, and to keep their listed stock levels accurate to avoid accepting orders they cannot fulfill. [LEGAL REVIEW NEEDED - exact order-confirmation and dispatch-time targets (e.g., number of business days) to be finalized by PakAutoMart management and inserted here]. A Seller who repeatedly cancels confirmed orders, ships incorrect or damaged parts, or fails to dispatch within the agreed timeframe may be subject to the performance review described in Section 8.
6. Communication With Buyers
Sellers must respond to Buyer questions and order-related messages professionally and in a timely manner, and must not use Buyer contact information obtained through an order for any purpose other than fulfilling that order, consistent with our Privacy Policy. Sellers must not pressure Buyers to complete transactions outside the Platform in order to avoid PakAutoMart's commission, dispute-resolution process, or Return & Refund Policy; doing so is a breach of this Policy and of the Seller Terms & Conditions.
7. Returns, Refunds, and Warranty Cooperation
Sellers must honor the Return & Refund Policy in full for every eligible order, including accepting valid returns of wrong, defective, or significantly-not-as-described parts and cooperating with PakAutoMart support during a Buyer dispute as described in our Support Policy. Where a part carries a manufacturer or Seller-provided warranty beyond PakAutoMart's own return window, the Seller remains responsible for honoring that warranty directly with the Buyer.
8. Performance Monitoring and Suspension
PakAutoMart monitors seller performance indicators such as order cancellation rate, return rate, and Buyer complaint volume in order to maintain marketplace trust. [LEGAL REVIEW NEEDED - specific performance thresholds that trigger a warning, temporary suspension, or storefront closure to be finalized by PakAutoMart management and inserted here]. PakAutoMart may suspend or terminate a storefront for a serious or repeated breach of this Policy, the Seller Terms & Conditions, or applicable law, including for confirmed counterfeit listings, fraud, or abusive conduct toward Buyers or PakAutoMart staff. Suspension decisions may be appealed through the escalation process in our Support Policy.
9. Fees, Commission, and Payouts
PakAutoMart's commission structure and payout schedule for Sellers are set out in the Seller Terms & Conditions and in the Seller's dashboard at the time of onboarding. [LEGAL REVIEW NEEDED - confirm that current commission rates and payout timelines shown in the Seller dashboard are kept consistent with the Seller Terms & Conditions and update cross-references if the fee structure changes]. PakAutoMart does not guarantee a minimum sales volume to any Seller.
10. Intellectual Property
Sellers may only use product images, brand names, and part-number data they own or are authorized to use, and must not upload content that infringes a third party's intellectual property rights, as set out in our Intellectual Property Policy. PakAutoMart may remove infringing content on notice and, for repeat infringement, may suspend the storefront.
11. Account Security
Sellers are responsible for keeping their storefront login credentials confidential and must notify PakAutoMart immediately at admin@pakautomart.com if they suspect unauthorized access to their seller account. Activity conducted through a Seller's account, including listings published, prices changed, and orders confirmed, is treated as authorized by that Seller unless PakAutoMart is notified of a compromise before the activity occurs.
12. Customer Reviews and Ratings
Sellers may not create fake reviews for their own storefront, offer Buyers an incentive in exchange for a positive review, or attempt to have a genuine negative review removed except through PakAutoMart's official reporting process where the review itself breaches the Platform's content standards (for example, contains abusive language unrelated to the transaction). Genuine negative feedback about a real transaction is not, by itself, grounds for removal.
13. Marketing and Promotional Content
Any promotional banners, discount claims, or "featured" placements a Seller purchases or is assigned on the Platform must accurately reflect the underlying listing price and stock availability. Sellers must not display a false "original price" solely to exaggerate the size of a discount. [LEGAL REVIEW NEEDED - confirm any Consumer Protection or advertising-standards requirements applicable to discount/sale advertising under Pakistani law and reflect them here].
14. Changes to This Policy
PakAutoMart may revise this Seller Policy from time to time to reflect changes in how the marketplace operates. The "Last Updated" date above reflects the most recent revision, and continued operation of a storefront after an update constitutes a Seller's acceptance of the revised Policy. Material changes will, where practicable, also be communicated to active Sellers through the seller dashboard or by email.
